1 reviews | Active since Jun 2015
Telkom Mobile robbs clients of data!!!
At the beginning of May i bought the 3GB as usual and within 1week it was used up. I found this very strange so i called the Telkom call centre on 180 and they advised me that all my data had in fact been used up and the emailed me a report showing the times and amounts of data that had been used. They advised me that they cannot see which sites had used up the data because this was personal information of the customers. I wasnt happy about this and found it very strange. The 14th of May i bought the 3GB of data again. After literally 4hours the data was \used up". I couldn't believe my eyes as i know that i only accesed my gmail account and i was on a university's job website. I once again called the call centre and i was again told the data had been used up and they emailed me the record. Huge amounts of data was used within a time frame of 1minute. Now i am not an IT guru but I know that it is impossible for the 3GB of data to have been used up in a matter of hours and by my gmail account and a job website. <br> <br> I have spent the last 2weeks trying to get assistance to no avail"
Thank you for making contact with us.
Please not we have sent you an email advising you accordingly.
Ref SM115486.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
Thank you for making contact with us.
Please not we have sent you an email advising you accordingly.
Ref SM115486.
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team
***
