RB
ROLAND B

1 reviews | Active since Sept 2015

03 Sept 2015, 09:38

TELKOM MOBILE ROB YOU BLIND

I cannot say how disappointed I am with Telkom mobile's service. I have 3 contracts with Telkom mobile. On 15 June 2015 I went to the Telkom Mobile shop in Westgate and requested that 2 of the 3 contracts be cancelled as they were due for upgrades. Since then, I have been debited for the 2 contracts every month. In total, Telkom has billed me 3 months in a row for 2 contracts that I cancelled. I have only budgeted for the R399.00 top-up contract, and yet my bills are reaching over R900 each month. What's even more disturbing is that last night (03/09/2015) I received an SMS saying that I have reached my monthly spending limit??? I have literally only made 1 phone call from my phone since the 01/09/2015. The phone call lasted less than a minute. I also only sent 2 SMS's since the 01/09/2015. In other words, 1 phone call and 2 SMS's made me reach my monthly limit on a R399.00 contract? I also received an SMS saying that I have less than 99MB data left. My contract stipulates that I get 1GB data every month. I have not used 900MB in 3 days!!! I have just about had it with Telkom Mobile and the pathetic service you guys give. I want this billing issue sorted out ASAP!!!

0
Replies (1)
Telkom
Telkom's reply03 Sept 2015, 09:51
Official
Hello ROECBE,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM141895

Kind Regards
Zulfah
Telkom Social Media Team