Telkom Mobile ridiculous/non-existent customer service

My lte router contract has been suspended, this happened on the 7th April 2020, I call in and the agent informs me that this was due to a November 2019 issue. I had switched banks at the time and called Telkom for banking details as it was late for a debit order switch, I got the info, paid via eft same day and life continued as normal. 5 months later, which is this month of April, they don't debit my account and my service is suspended, an agent informs me that it was because of the November eft payment where I effected payment on the 5th which happened to be my due date however they still penalised me as the transfer did not reflect sameday on their system, long story short, I owe the R241 penalty fee from November which I was not made aware of back in November other than the fact that I could effect payment via eft and all would be well, they issued me with a reference number as I disputed this " penalty" and 10 days later I'm still without service. My million dollar question is : How do you come 5 months down the line claiming that you realised that I owe you a penalty fee and also not debit me for the current month and thereby suspending my account?, no prior communication whatsoever other than just suspended my service and hope that I'll call in?. I've be far too loyal to Telkom for this type a **** service, definitely time for change.