Telkom mobile RIDICULOUS billing

Hi

I've had a contract with Telkom since around April 2018. Since then everything has been smooth until last month.

From April 2018 i was being billed R268.00 as per the contract agreement, and to my shock, last month i was billed a whooping R768.47 . An extra R500 (This is OUTRAGIOUS).

I have tried calling several times and of curse no one picks up or the line just goes dead for some odd reason.

I finally spoke to someone through the Telkom App and i was advised that the extra R500.00 was charged because i used the SPENDLIMIT. What on earth is that.

Who asked for it and who authorized that because it was never there from April. Whenever my data is depleted i buy data using my banking app, and NOT the Telkom app.

Previously when my data is depleted you would send a message saying its finished. And recently it is followed by one saying '' you are now accessing the internet out of bundle rates''

Who authorised this SPENDLIMIT?

I need this removed from my account and my account billed correctly with R268.00 on Friday.

Please get back to me with a resolution URGENTLY.

Abram Matseba ********** 979