Telkom Mobile repeat customers beware

I have been a Telkom Mobile (LTE Wi-Fi) customer for 2 years. At first getting the contract was easy. All done telepathically. I now wanted to renew my contract however now I need to take in my Id, proof of address, payslips and Bank statements to a Telkom branch. I also work for a financial service provider and do understand that there is certain legislation's however as I just said i ALSO WORK I do not have the time to take of work, go and stand in a queue at the bank for 4 hours for them to simply print and stamp bank statement on an account that Telkom already knows is mine as they have been debiting it for there services and then go to a Telkom branch to hand it in and stand in another queue until the end of the day only to be asked to come back tomorrow. This is what happened when i originally wanted to open it 2 years ago and finally ended up applying and getting approved on-line,this function is however only available for new customers. Thanks for the good repeat customer services especially given that you have been getting payments for the last two years?