Telkom mobile repair service disappointing

I have taken a cellphone contract from the Telkom store in Ballito, after 4 days of use I found the phone to be defective. I returned the phone within the 7 day period as an out of box failure and it has now been more than 9 weeks and I have not yet received the phone back or a replacement phone. <br> <br> I have made contact with the store on several occasions either by visiting the store or via email and the only response I get from them is that the problem has been escalated and being investigated. I have questioned whether the phone should not be replaced has it has been more than 21 days gone and my answer was that it is being considered.<br> <br> I am really disappointed with the service that I have been receiving thus far and I am hoping that this report will bring me more joy and get my phone back so that I can use what I am paying for.<br>