Telkom Mobile - Refusing to Pay back money

<p>On the 22nd of February 2017 I signed up for a contract for a Samsung A5 2017 with consultant Smangele Ntibane Telephonically , days later I was debited an amount of R399.00 but had not received the phone or had any feedback regarding this.On the 27th of Feb 2017 I went into Telkom Mobile Cresta to cancel this contract as I had still not received my phone and found it strange that they would take the money before releasing the phone to me. The consultant advised that she will send an email requesting the cancellation. On the 03.03.2017 I received an email from Smangele Ntibane , stating</p> <p> " I will like to apologise for the delay regarding the delivery of your SamsungA5 2017 version,</p> <p>At the moment we do not have the stock we only have the SamsungA5 2016 version</p> <p>Which is R349 and it gold would prefer that one instead?" . So they had debited my account for R399 for a product they did not even have in stock , they then offer me an older cheaper model so what happens to the R50 difference and had failed to process my cancellation. I responded 03.03.2017 to Smangele saying that they need to cancel immediately and refund me and her response was "Okay thank you, will cancel and will refund your account the turnaround time is 14 working days" first of all how the hell can you take my money within a day and I must wait 2 weeks to get it back. I followed up on refund 23/03/2017 and 28/03/2017 and have yet to receive a response from them. So Telkom has basically ****** money from my account and refusing to pay it back. I need assistance immediatley as it is now over a month and I still have not received my money from telkom. I am about to open a case of *****/theft against telkom as this is in fact *******!</p> <p> </p>