Telkom Mobile Refuses to assist with upgrade

<p>My cellphone contract ********** 832 is now on 24 months & i am unable to upgrade due to an error that occured at store level. My contract clearly states that i signed a 24 month contract, but now I am unbale to upgrade to due issues that occured in the internal system of telkom mobile. Natasha from Telkom mobile chatsworth has assisted by logging 2 calls with no response from the team. i need an immediate answer as i am now at my height of frustration and should i get no feedback, i am escalating the matter to the consumer protection act with the signed contract that i have. this is ridiculous that one is assiating me to change the system so that i can upgrade!!!!</p>