Telkom mobile quick to approve, not quick to help

I have app**** for a dell and samsung phone contract.<br> I have been approved, I was not notified that I was approved and had to go back into store to find this out.<br> <br> When i first came to apply for Huawei P8 I was told I could not apply for this phone because the waiting list was so long. I then proceeded to apply for a samsung handset. I was not told that no stock was available for this handset, I was also not told about there being no stock of the dell. <br> <br> I have since gone into store 3 times and been told something will be done to get the handset and laptop into store. Justice Jama has said he will get back to me and when I go into store to follow up I'm told he's not in today, or he is writing exams. When I ask to speak to a manager I am told to wait, and wait and wait for service. The manager of canal walk store telkom mobile does not seem to care or is not bothered about the poor reflection of service delivery in the store. All the customers get are an apathetic response.<br> <br> When I call the contact centres I am told they cannot help me because the system used instore is a different system to one used on line. <br> <br> Who can I escalate this to so that I can get help. <br>