Telkom mobile problem after problem

A few years ago, my husband and I ported to Telkom mobile. We felt we were getting very good deals on airtime and data, rarely had issues with the network connection and freebies were amazing. We were on prepaid then. We went on to getting a data contract where we received 10gigs daytime and 10gigs night time data for a very good deal. We have since renewed the contract 2 more times as it continued to serve us well.

In November of 2017, we decided we didn't want to be on prepaid anymore so without considering any other network provider, headed straight to the the Southgate branch to take 2 mobile contracts, one for each of us. I don't recall correctly what the deals we chose were called but we both got the P10 lite with free Telkom to Telkom calling, free WhatsApp and WhatsApp voice and video calling, a couple of free SMSes, and data. We got 1 phone on the 1gig data plan which would cost a little under R250 a month and one on the 2gig plan which would cost a little less than R300. As time went on, we noticed that the phone on the 2gig plan wasn't working like we were told it would. My husband wasn't able to make calls to other network phones. Also Ive been getting more data than planned. We called the customer service multiple times to try and correct this but we've had some months where we're back to square one. Also, our billing has never been what was agreed upon, we are always paying more.

We saw a data plan special that was going on in December and we thought it was a great deal. The data plan was 20gigs daytime and 20gigs night time data for R375 pm but because of the special, one would get double the deal for the same price. We decided we would cancel our previous plan and get this one instead. We requested a cancellation on the 22nd of December 2018 with just 6 months left of our 2 year contract. We were more than prepared to pay the cancellation fees because having both data plans was unnecessary. We have called customer service before to find out about how far the process and it's April now and we are still paying for a contract we requested a cancellation for in December. We are really not happy about this.

Now this new plan we got on special was working great until about 2 months ago. We were getting our 40gigs daytime and nighttime data as promised. Last month, however, we noticed that we only got 20gigs daytime and 20gigs nighttime instead of 40gigs of each. I tried calling customer care to resolved this but after waiting 30 minutes of waiting to talk to a consultant, I decided to leave it and hoped everything would be fine the next month. This month again we received only half the data we're supposed to be getting. I used the Facebook page to "log" this complaint but the reply we got was we did get all 80gigs of the data and should check our balance. We DID NOT receive all of it. We've checked multiple times. We are at our wit's end over all of this issues. We feelas if all these contracts are more trouble than their worth and would really like this to be sorted out once and for all. We are really tired of constantly calling and messaging to no avail . Oh, and the service at your Southgate mobile Shop is really slow. Last time we waited over 2 hrs to be served with just 3 other customers before us.