Telkom - Mobile - Prepaid - Incorrect Cancellation

Telkom - Mobile - Prepaid 2 months (Dec 2025) ago I recharged my prepaid number. Then in Jan 2026 I attempted to recharge my number again, only to find that my *** number had been recycle from my profile. This was erroneously done by Telkom Mobile division as I had both a Contract and Prepaid number allocated to my profile. Case Reference number: ***4 (Opened 6 Feb 2026)

I request that my number be reallocated to my profile as this is a ********** system fault that is making me lose important business and communications.