1 reviews | Active since Feb 2017
Telkom Mobile Porting Nightmare
<p>I am trying to port my number from Vodacom to Telkom Mobile. I sent an sms to the number for porting. On Monday I received sms's from Vodacom and Telkom saying my number had been ported. I got signal but noticed the following problems. I can't receive Vodacom calls (goes straight to voicemail), I can't send or receive sms's to or from a vodacom phone, I can't send sms's to an MTN phone. I can receive sms's from an MTN phone and I can dial out to any number. It is a complete mess. We have tried the sim card in 3 different phones and it does the same thing on each phone. These phones all work with other sim cards. After numerous calls to the people at '180', giving you advice which does not work and refusing to put you through to the porting department, which I am sure is where the problem lays, and being promised that it will be handed to technical but not being able to give you a Reference number and nobody gets back to you, I am ready to pull my hair out. How would the people that work at Telkom like to have service like this themselves???</p>
Hello Dorethea
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Dorethea
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Good day Cindy,
Your query has been logged with Porting Team for further assistance, case number ***2.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good day Cindy,
Your query has been logged with Porting Team for further assistance, case number ***2.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for taking our call.
As per our telephonic conversation, this response serves as confirmation that your query has been resolved and closed.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for taking our call.
As per our telephonic conversation, this response serves as confirmation that your query has been resolved and closed.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
