LR
Luan R

1 reviews | Active since Jun 2016

07 Jun 2016, 18:42

Telkom Mobile Portable???

<p>I’ve recently ported my number from Vodacom to Telkom Mobile due to Vodacom’s poor reception in Jeffrey’s Bay.</p> <p>After the port I can’t receive any calls from a Vodacom number, if someone tries to call me from a Vodacom number it says, “the number you’ve dialled does not exist”.</p> <p>Another problem is that I can’t receive any “notify me sms’es from my bank, after taking it up with ABSA they said that my service provider are blocking the sms’es.</p> <p>To date I have spoken to 5 service consultants at Telkom Mobile and no one can help me, they have logged 3 complaints to their technical department to fix the problem, but nothing happed.</p> <p>I’m a Regional Sales Manager and my phone are one of my tools to do my daily job, how must I do business if my clients whose service provider are Vodacom can’t contact me?</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply08 Jun 2016, 08:03
Official

Good day Luan-Raubenheimer

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

LR
Luan R's update08 Jun 2016, 18:01
Reviewer Update

Thank you very much for your reply Moenie, but unfortunately my problems were not resolved.

Today I were contacted by Telkom Mobile and promised that my problems regarding the “port” will be resolved by the end of the day, guess what??? Nothing happened, I’ve only received my 4th reference number.

Are there no one who can assist me and resolve my problem, I’m really in dire straits!!!!!!!!!!!!!!!!!!

PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!