Telkom Mobile Port

<p>Dear Hello Peter,</p> <p> </p> <p>I decided to port to telkom 3 weeks ago for their freeme 1GB deal. i need the data, and i though this was a great deal.</p> <p> </p> <p>Since the start, my data was working on the new sim, but i could not receive phone calls, nor make them. Neither could i receive or send SMS. Only my data was working.</p> <p> </p> <p>I then contacted chat support who informed me that i need to go back to the store i requested the port from. I refused as i a live in Malmesbury, which is 60km away from Tyger Valley where i sign up with.</p> <p>They then told me they will escalate the matter for me. Before i could ask for a reference numebr the chat log was closed on me!!!!</p> <p> </p> <p>After not hearing anything back from telkom for another 3 days, i contacted chat support again. The same drill as above, only this time i asked for reference number and I was told to use the agents name.</p> <p>How pathetic is this? no reference numbers? </p> <p>Anyway, i took the name down and took several screenshots of the chat.</p> <p> </p> <p>another week has gone by with no contact. I then called in on the 23rd of June to telkom to report the issue. I was again told that the issue was now escalated to the person who originally did the port from Vodacom to Telkom, and they will work on it. If i experience any further issues i should call back.</p> <p>Again no reference number, only told to use Agent name, date and time: siphokazi - 23 June - 13:41</p> <p> </p> <p>on the 28th... still no answer from telkom!!!!!!!!!!!</p> <p>I phone back and Nomzamo assist me. Very nice lady who tried her utmost best to help me on this day. (on the 28th). She spoke to her line manager or supervisor who eventually confirmed that it may be a routing issue. She promised to call me back later in the day on my landline to confirm progress.</p> <p>No call was received, but that night at home i tried my sim in a different phone, and placed in back in my phone... and wow! all of a sudden its working. Thank you... so happy. they finally sorted it out.</p> <p> </p> <p>29th June - on my way to work.... the dreaded "Emergency calls only" message appears on my phone.</p> <p>I though... ok... maybe just where i am driving atm. perhaps just a loss of signal.</p> <p>But no... got to work, same issue. again... back to square one.</p> <p>Now keep in mind.. 2 of my collegues have telkom mobile sitting right next to me in the same building and their phones works perfectly fine. so its not a signal problem where i am.</p> <p>So Nomzamo calls me back, firstly apologizing for not calling me back yesteday. Again, well done Nomzamo.</p> <p>Till now, her service was great. but then ....</p> <p>I told her about my issue still not being 100% resolved. She said she will send me the telkom settings again, and gave me a password to use when i receive them.</p> <p>I asked her whether this settings comes via the SMS routing, or via LTE/3G data?</p> <p>She confirmed that it comes via SMS.</p> <p>I asked: Nomzamo, you realize the my issue is with SMS and phone calls? i will not get your settings due to sms not working?</p> <p>She rep****: i will send it anyway, if it does not work... please call us back.</p> <p>Call you back?????? how many times should i still call you back????</p> <p> </p> <p>Finally, she recognized that my issue is still unresolved, and here the bomb went off inside me:</p> <p>She asked if she can do a verification check with me to which i agreed. then she started logging a new call.</p> <p>hold on..... what?</p> <p>yes, a new call. </p> <p>I asked her what happened to my old call and she said that she sees nothing on her system.</p> <p>So.... not only do you , telkom, not have reference numbers... you also do not keep track of your customer queries?</p> <p>so everytime i call in, i need to log a NEW call? how do you place priority on customer queries if you cant manage ticket age? </p> <p>WHAT KIND OF JOKE CALL CENTRE ARE YOU OPERATING????!!!!!!</p> <p> </p> <p>I DEMAND that a manager from telkom calls me back and not only apologize for your absurd service, but calls me back with news that my issue is FIXED!</p> <p>I dont want to hear anything about "we are working on it", i want it FIXED.</p> <p> </p> <p>Failure to do so will result me going back to another provider... demanding my money back from telkom, and you will not get any good review from me to any of my friends or family. </p> <p> </p> <p>With the utmost disgust,</p> <p>Ryno</p> <p> </p> <p> </p> <p> </p>