Telkom mobile Poor Service, poor business processes

<p>i have been a customer of Telkom mobile for 2 years and i recently missed a payment. I have kept my account up to date and a week later my services are still suspended and i received an sms saying i will be listed with Credit Bereaus.</p> <p>Firstly my account is up to date, i missed one payment because i changed jobs and my payment date changed.</p> <p>how is it possible that we can make arragements with car companies and we cannot make arrangements with cellphone company Telkom?</p> <p> How do you expect me to call you when you even suspend the line completly?</p> <p>how come when the account is up to date reconnection takes forever?</p> <p>how come when we cancel a contract it takes 20 working days yet we we sign up it takes 3 days?</p> <p>how is it possible that when you cancel a contract you have to visit a store and when opening it you do it telephonically?</p> <p>re-design your busines processes.</p> <p>i have 3 contracts with Telkom and after this experience, im not renewing my contract. this is such a bad experience.</p> <p>i have called them several times and still my situation is still not fixed</p>