Telkom mobile poor service

I have two Telkom mobile data lines and one is my mom and one is mine. My data ran out and I bought additional data a 60+60 gb data and I made an error and added it to my mom instead of my own m. I contacted Telkom and they said they can’t transfer the data for my own account. They said they will escalate and let me know but been two days and I have no data. Been with Telkom mobile for a while but this has upset me as there is no effort to assist me and I have no data and can’t work etc. and I will lose the data as my mom is in Jhb and I am in Durban so can’t use the data so I will lose 120gb of data. No willingness to help me. I wil be cancelling my contract with them after this