TELKOM MOBILE POOR SERVICE

Good Day,

My Name is Lavinia i Had an extremely bad experience with Telkom mobile (Aegis). Very poor service and since no one is interested in offering good service to there customers, I've decided to report it to hello peter, maybe I'll get attention.

So ever since my upgrade which was in February, Since March telkom has not being debiting my account , I had to make Manual payments or transfers, which was extra fees. Last month I've contacted the call centre I can't recall the agents name, he advised me that from may they will debit me, which still did not happen. My contract is for R399 a month, ever since I've being debited R200 extra on my contract for the last 3 months. I've contacted the call centre again this morning, I spoke to one of the agents which seems that the agent doesn't understand he's work, I asked him to explain why I'm being debited R200 extra every month he advised about a rejection fee. How can they charge rejection fees when I'm transferring and making manual payments myself. I asked to speak to a team leader or manager, which is always busy and can't assist customers, the agent acted like he's not hearing me and sounded very irritated with me advising me to go check up things so I can educate myself, I feel they are extremely unprofessional, extremely poor service, I refuse to pay another extra R200 and I also refuse to make another manual payment or transfer.