1 reviews | Active since Jun 2017
Telkom mobile poor service
<p>Why do I have to wait two weeks for a 4g router connectivity to be sorted out. Been calling almost everyday for a Telkom technician to come and fix the problem. Your call centre is rude your service is beyond bad!! Fix it or come and take your stuff! You are breaching the contract now. Ref: ********** 4</p>
Dear Telkom.
Im still waiting after nearly a month to sort out my issue. One of you technicians called me to arrange to come test the equipment a few days ago. I asked him to kindly call my wife as she is at the address most of the time. We still waiting for that call.
As per The South African Consumer Protection Act, No 68 of 2008 that was signed on 24 April 2009 we have the following rights.
right to return goods and seek redress for unsatisfactory services
Right to return goods that could not be examined prior to delivery.
Consumers may return defective or unsafe goods and request a full refund, provided it is done within a reasonable period.
There is many more like this but I believe just this is enough to proof my point.
Conclusion is you either get your technicians out to FIX this problem today the 21 June 2017 or you send me the details to cancel this contract according the above mentioned act.
Dear Telkom.
Im still waiting after nearly a month to sort out my issue. One of you technicians called me to arrange to come test the equipment a few days ago. I asked him to kindly call my wife as she is at the address most of the time. We still waiting for that call.
As per The South African Consumer Protection Act, No 68 of 2008 that was signed on 24 April 2009 we have the following rights.
right to return goods and seek redress for unsatisfactory services
Right to return goods that could not be examined prior to delivery.
Consumers may return defective or unsafe goods and request a full refund, provided it is done within a reasonable period.
There is many more like this but I believe just this is enough to proof my point.
Conclusion is you either get your technicians out to FIX this problem today the 21 June 2017 or you send me the details to cancel this contract according the above mentioned act.