Telkom mobile poor service

I paid my telkom mobile account via the telkom app on the 3rd of August. I was taking through the payment portal and the funds were deducted from my bank account. Today is the 11th and the funds stil hasnt been allocated to my account after i was instructed by telkom to send the proof of payment to the documents department. This was done on the 6th of august. This is absolutly stupid. Telkom says i need to wait for the funds to be allocated. This cab take up to 14 days. This is POOR SERVICE!!!