Telkom Mobile poor service

I joined Telkom mobile about 10 months ago due to the promise of good reception and service. On 29 April 2016 my Samsung S6 that is contract with Telkom began with technical issue (unable to read sim & rapidly losing battery power). On 02 May 2016, i confidently took my phone to the Centurion branch and reported the issue to the technical desk. I was told that they cannot book my phone in without having the proof of purchase. I asked why they cannot trace all the details via the IMEA number like all other providers do and he said that he didnt have access. I then followed the next que to meet with a consultant. She said to me that there are no such records on the system as there was a system change, and that the original receipt/contract must be brought on. My response was that, with the info that they have of me, does it not indicate my date of inception and my IMEA number. Spoke to an assistant manager and had the same response. Apparently, with their wonderful system update, they do not have that info anymore. Now I am not sure why i am even being billed. I had to go all the way home and find the original docs before they would assist me. Then they were offline!!. I have had many contracts with the other providers, and as a customer you are guaranteed to be assisted with a faulty device by merely taking your device in. All the info, due to being on contract, is available on their database and they confirm the IMEA number on the phone and check your identity to confirm. But not Telkom. I shudder to think what would have happened if my docs got burnt or something in a fire. PATHETIC I was told max of 21 days for my phone to be returned fixed. I get a message on 10 May 2016 saying that my device is out of warranty and i must pay R1143 for the repair and that a consultant will call me. Went back to the store with the proof again and proved that it is still within the 12 month period as per the receipt that I initially submitted. System note was made and off i went. 12 May 2016 at 14:18 I receive a call from a repair centre on behalf of Telkom asking if I will be paying the money (they even use other companies to do their dirty work). I explained that I had been to the store and that a note was made of the 12 month warranty period. I was then advised that my screen needs to be replaced, some frame..., and that there was water damage. I explained that the phone's physical condition was perfect as per the note I made when I handed the phone in and that the phone was not exposed to water. The consultant could not even explian the other technical items on the list (frame or something) or why the screen was being replaced. I advised that i refuse to pay anything as the phone was never exposed to water nor was there any other damages on the phone. She said that someone from Telkom will call me. I explained the urgency and the seriousness of this and that I will wait for the call. It is now 13 May 2016 at 13:56, approximately 24 hours later and still no one has called me. We are into the 11th day of this repair. There isnt a number on the sms's where one can even call back. I am terribly disappointed with the service. Firstly with me having to bring proof of purchase for an item that is on contract with them that should be on their system, for which I am being billed for every month. Secondly for them now not wanting to fix my phone and claiming water damage. At the end of experience, I will join a provider that will take of their customers and their information and that does not shy away from their responsibility. I will port my home line and my ADSL and advise my friends and family. I do await a response from someone. Contact me on *** as temporary number