Telkom mobile poor poor service

A while ago I canceled a contract becos it expired, I went instore Blue route. The consultant took the account info and told me it was sorted. After noticing that my other account was disconnected o checked my billing statements etc. I then discovered that the account I cancelled was still being deducted for and this month they debited me twice for the same number. I log a complaint and got a case number. They were going to get back to me within 72 working hours. I later discovered that meant 9 days excluding weekends. The importance of my case seems none existing becos it's a mistake on their side. I apologise to the consultant I called earlier. But like I told him I am done with Telkom, and will make sure to make people aware of the way they handled my accounts.