Telkom Mobile Poor Customer Service

I would like to share my very disappointing experience dealing with Telkom Mobile over disputes regarding my billing and accounts. I was disconnected by Telkom Mobile due to arrears on my billings. I am not disputing the reason for the billing as it was correct but the manner in which the queries were handled as well as delays in Telkom processes have left alot to be desired. I issued various logs to the contact centre on various occasions and was assure that once my account was up to date I would be re-connected. Everytime I called through the call centre I was assured that my query would be resolved and I would be connected in 72 working hours after I provided the necessary proof of payments and was given the referenec numbers for the queries logged, I found myself with a discnected mobile services for 3 weeks which surpasssed the 72 working days that I was assured.

Furthermore the call centre agents who assisted me did not action or escalate the matter as urgent or resolved the issue after commiting to ensure it was resolved. I feel as a customer I have been treated badly and not prioritised, I feel the Telkom processes for disputes being resolved and escalation of queries is very poor and require a serious look at.

People in the call centre do not possess the relevant people s****s to deal with these queries and should not be in the client serving field if they feel the need to argue and atogonise a customer is the way to resolve a query.

Another point I would like to make is that Telkom are very quick to penalise a customer whose account is in arrears but will take their sweet time to ensure the customer issue hasbeen resolved even after the customer has taken time to ensure the issue has been resolved and supporting evidence submitted