Telkom Mobile Phone Upgrade No Good Doing it online

Telkom Upgrade Gone wrong. I have done a Telkom upgrade on my cell phone and they did not have the requested Or should I rather say the advertised Wireless charger as an assessory. So the have supp**** me with a Huawei Band 6 . It could be a lovely watch but I refuse to wear a pink watch. I am a male not female. So as any human being any one can make a mistake. So now its a mission to get them to exchange it so it seems its better to do you cell phone upgrade instore and not online. So Online01 at telkomcoza just sends me reff numbers such as *** or *** and upgradequery at telkocoza also does the same. At leas we know that the system generated e mails are going through. Not much further is though. I am stuck now with a pink watch and am told that they will collect it along with the phone. The response time is incredibly slow. It takes a day to get a reply and when you call them they cant help. I even went to Carnival Mall Branch as it in my area and they told me about this fictional person that supposedly works for Telkom that will call me to make the arrangements. Its been a week no one called me. Wndy Baloyi at Bradian... not helpfull no results. ZERO ONE ONE ZERO EIGHT SEVEN TWO ONE ONE TWO ... Then there is also a Cecil Joubert a customer service agent at courier it also neglegted to be able to assist even though she reads my mails every day. Its just no response att all. What could I do to get them to assist . After all I have one of the more expensive contracts with Telkom You should think it might mean something..