Telkom Mobile Pavillion do not take their customers and their complaints seriously

Telkom Mobile - Pavillion Store do not take their customers and their complaints seriously. It's been over 2 weeks since I complained on Hello Peter and not one of their representatives or managers have contacted me telephonically. Instead they sent me an automated sms on Monday and when I try to call the store to get clarity regarding the sms I am put on hold for over 10 minutes. It is impossible to make contact with anyone from the store.

Furthermore my land line request has been ignored blatantly. This service is so disappointing that I will not recommend Telkom to anyone. I currently have 2 contracts with Telkom and am seriously considering cancelling both of them to sign up with a competent service provider.

All organizations have time periods or turn around times within which they attend to customer service complaints on social media. Telkom Mobile,however, appears to be an exception. This speaks volume of their business ethics and customer service s****s.

Please can someone from Telkom Mobile Pavillion call me urgently as I need answers to enable me to assess the way forward and what steps I would need to take next.

Dissatisfied customer Mrs. K. Bechan