Telkom mobile pathetic services day light *******

I have been a loyal customer with Telkom Mobile for over 10 years and during this time my account has always been debited at the last day of every month, when my salary is deposited in. Without any change from my side regarding switching accounts where debited from, Telkom mobile decided not to debit my bank account as per normal for the month of October, despite my bank account having more than sufficient funds available to debit my account.On the 13th of November 2025 this was picked up by myself while going through my bank statements to which I called the Telkom Mobile immediately and verified via the call center who confirmed. The Telkom agent then advised i make payment immediately to which I did but also found incurred charges due to the normal debit order not coming off my account and was advised by the agent to only pay the normal debit fees and send my banking statement proving funds available at the time but not debited as per normal. I followed up a week later and by this time have been through appropriately 4 agents explaining my issue repeatedly sending proof of funds in my account that was not debited with no response? After visiting a Telkom store today the 01/12/25 i discovered they could not assist in rectifying my problem and after speaking to the Telkom call centre was told my despite was rejected? and I was debited in access of R400 additional to my monthly debit of R139 . I decided to fomebonto this platform to expose Telkom mobile for the inconvenience, incompetence and robbing me. Could I please get assistance and also seek legal assistance as this has impacted me financially as well as I am currently applying for a home loan . I have more than relevant proof and seek justice.