Telkom Mobile - pathetic service and unauthorized fees

Pathetic. Support agents haven't got a clue whats going on and close a chat if they dont like what you are saying. My account wasn't debited at the end of the month(July) yet they have tacked on a fee for the end of this month(August) as a bounced debit fee. This fee is unauthorized .They debit as and when they feel like it. If you are thinking of Telkom mobile for a cell phone contract, save yourself a lot of hassle and poor service and go elsewhere. They are plain and simple unwilling to assist the customer. The only response iv been given is wait 24 hours.