Telkom Mobile Pathetic Service

<p>To whom it May Concern</p> <p> </p> <p>I app**** for a mobile Wi-Fi device from Telkom on the 13 February 2017, which was delivered to me on the 17 February 2017. The paper work that accompanied this device stated that the sim would be activated within 48 hours of receipt and I would then beable to make use of this awesome product and the deal I have just got from Telkom. Well I called on Monday the 20 February 2017 and the lady who assisted me said that I should wait 2 - 5 hours the SIM should be activated, should it not be activated I should call again. The sim was not activated after 2 - 5 hours, I then called the 21 February 2017, the gentleman then told me that I received the device on the Friday, I should wait 48 hours then call in if the sim still has not been activated. After 48 hours the SIM was still on activated, I then called in again and the agent then says that they are having a problem with the system and she cannot confirm when I will be helped. I then asked her why after I spoke to the other agents neither of them cared to mention that, she apologised, I then I asked to speak to a manager and she said she will take my details and request a manager to call, when I asked if she was really going to call she rep****, she will escalate the request but she is not sure. I then called Monday 27 February and spoke to the agent and asked if the system is working at which she rep**** yes, she then took my details again and said that the device should be working in 2 - 24 hours, it is now Wednesday 1 March 2017 and I am not even able to get hold of an agent at Telkom Sales. , I am so frustrated and annoyed , I have never experienced such pathetic service. It is now nearly a month and still The saddest part is, I have never made use of Telkom services and was rather excited to make use of the service provider, now I really don't know. Can someone please HELP ME!!!!!!!!!!!</p> <p> </p>