Telkom mobile pathetic service

Hello<br> <br> I cancelled my contract on Feb 16 (as it was expiring end Feb) and was told that they will need up to 21 working days to have it cancelled and my normal debit order (R765) will go off and that will be the last<br> <br> On march 8th - they confirmed it is now prepaid - and the contract has been cancelled <br> I thought that was the most smoothest cancellation ever and was overjoyed!<br> <br> Until a message on March 25th saying that they are going to debit my account with an amount of R1500 - no explanation why<br> So i called them and asked them and they said that it is an error on their side due to mistakely charging me for an upgrade but i must pay R764 cause the contract ended in the month of March so i get charged for the whole month to??????<br> This is ridiculous and unbudgeted for !<br> Now they can only help me within 7-14 working days but need to debit it first and MAY credit me later if they feel fit!<br> <br> They may have the best deals but to be honest - poor network and even more pathetic customer service !<br> I am putting a stop order on that debit and this may now affect my credit reference but i guess i have to take the chance!<br> <br> They are messing with peoples incomes and lives!!!