Telkom Mobile Pathetic Service

I signed up with a telephonic mobile data contract with Telekom. In 2017. Device was delivered to me in May 2017. Wat I was informed of tvia telephonic conversation with call center agent from Nandi drive Durban branch. Was not wat I received. I cancelled account within 5 days of receiving but Telekom branch refused to take it back as I did not take contract with them. After numerous calls to Telekom the product was finally fetched in October 2017. But I was still debited monthly. For literally a year. I went to numerous branches to cancel the account or ask for assistance n called in Telkom. Call center. With little to no help whatsoever. All of thought 1 year 1 was debited close to R3000 from Telkom for a account I did not use. I am totally disgusted with the poor service delivery from Telkom. The account was finally resolved in July 2018 but as of date I did not receive a refund. Wenever I called in I was never assisted or wenever I went into a store they were always offline. Or emails were sent to staff at Telkom with no success or resolution. Today 19-9-2018 I finally managed to get thru to a Telkom callcentre agent that advised me that Telkom had supposed tried to contact me via fine on 3 occasions but because they did not get a response from me they have Closed the account. Wat the hell. Wat about My MONEY that Telkom. Has taken n conveniently decided to not return. I am sad to say that the countries biggest communication system has poor pathetic communication amongst themselves. I need this matter resolved with immediate effect. My contact ********** 762.