TELKOM MOBILE PATHETIC SERVICE

IN DECEMBER 2013 I TOOK OUT A LTE DEVICE ON CONTRACT WITH TELKOM MOBILE. I WAS BATTLING WITH PROPER SIGNAL UNTIL I JUST COULD NOT STAND BEING BILLED FOR SOMETHING THAT WAS NOT OPERATING FOR ITS INTENDED PURPOSE. AFTER NUMEROUS CALL OUTS AND VAROUIS TECHNICIANS ADVISING ME TO CANCEL THE DEVICE AS I WAS NOT GETTING PROPER SIGNAL, AND IT WAS NOT MY FAULT. IN FEBRUARY 2014, I VISITED THE CENTURY CITY BRANCH, WAS ADVISED THAT I SHOULD HOLD ONTO THE DEVICE AND SIM UNTIL ITS CONFIRMED THAT THE CONTRACT HAS BEEN CANCELLED. I WAS CALLED UP BY CHAD PRETORIUS AND ADVISED THAT I CAN BRING IN THE DEVICE AS THE CONTRACT HAS BEEN CANCELLED AND I WOULD NOT BE CHARGED ANY PENALTIES AND CANCELLATION FEES. MY CONTRACT SHOULD HAVE EFFECTIVELY BEEN CANCELLED AS OF THE 1 MARCH 2014. TO MY AMAZEMENT, I WAS BILLED FOR MARCH, APRIL, MAY JUNE, JULY AUG, AND SEPT 2014. I WAS CONSTANTLY ON THE PHONE WITH BILLING AND CENTURY BRANCH TO NO AVAIL. I WAS EVENTUALLY REFUNDED ON THE 9 OCTOBER 2014 AND THOUGHT MY NIGHTMARE HAD ENDED ONLY TO DISCOVER THAT TELKOM MOBILE HAD LISTED ME FOR A DEFAULT OF R 339 IN MARCH 2015. THIS HAS REDUCED MY CREDIT SCORE FROM 982/999 TO 617/999. SOMEONE PLEASE HELP. I AM SO DISAPOINTED