Telkom Mobile - Pathetic **** Clients with Hidden Costs

<p>I have been with for +- 3 years and have 3 mobile contracts with them, since day one i have been over charged on my account for USSD's and after spending 5 hours at Telkom Mobile store in Alberton City last year December (2016) i was insured that my spend limit for all 3 phones was at R0.00 balance as from 1st Jan'17. After getting my 2 upgrades Dec'16 i have been charged huge amounts over and above my subscription for data usage, when i contact the 180 customer care number i was first told that it was for a shopping app till then these charges have become ridiculous. No one is willing to sort the account out at all and when i ask to speak to a Manager or request one to phone me, i wait and wait.</p> <p>Saturday 20 May 2017 i phoned 180 again to report my daughers phone ******, the lady managed to block the sim card and was told that the device can only be blocked on Monday due to being out of working hours. I then questioned as to why the account is high and being charged for data, only to be told that i am being charged for USSD's again and that my daughters spend limit is at R500 again. So clearly after spending 5 hours December to get it sorted i was **** to when i was assured that it will not be set up again...... My question is how does 1 out of 3 contracts spend limit get set that high and the other 2 arent.</p> <p> </p> <p>Then 21 May I phoned Telkom again to check that my daughters sim was blocked cause whoever took her phone Saturday was on her whatsapp, the gentlemen blocked the sim card and was able to get the device blocked 2 hours after my call to him. Question is how do 2 different call centre agents do different things, 1st lady said monday and the gentlemen managed to get it sorted for me.</p> <p> </p> <p>I am at the point where i feel that i was **** to by Telkom Mobile when taking the contracts out as i get charged for data usage when clearly if you look at my account there is so many blocks on the account but yet i receive account between 1700 and over 2000 some months. </p> <p>If there was anyway to cancel the contract i wouldnt even hesitate as everytime i try sort out the account i get given endless promises and "reassurance" that the account has now been sorted.</p>