Telkom Mobile Pathetic

I am totally disappointed with the feedback and service that i have received thus far from Telkom Mobile. R30 airtime was deducted from my account on the morning of 11/04/2018 while I was asleep. I logged this online with reference ********** 5, followed up and escalated again with reference ********** 3 on 26/04/2018 and was told by the consultant that she will re-log this and had given reference ********** 4.

I have a free me bundle and load this every month for landline calls. Why in the world would i activate another bundle to one landline? And if this was true, why did my landline calls get deducted of my free me bundle instead when i called the one specific number i call often?

Furthermore, if this VAS was active, why did the R30 not deduct for this month??

On 10/05/2018 i get an sms stating that this is resolved. Note: i have not received any call from telkom. All this while I waste my time sitting on the phone and holding sometimes 25minutes at a time for the call centre.

Eventually on 11/05/2018 a consultant told me that the case was closed due to a VAS for unlimited calls to one landline number. NOTE: This had been cancelled a few months ago when we realised that airtime was deducted. Telkom had investigated and also refunded me the R30 that was deducted and VAS's were cancelled. Please see attached as there are no VAS's linked for Unlimited calls to one Landline

The consultant advised that she escalate this with the person who was dealing with my query and get them to call me.

No one has called since, and yesterday when i called through again i am told that they will escalate and i must wait 24 hours.

I have been waiting since the 11th April for this to be resolved. I demand the refund of my R30 and well as compensation for this utterly disgusting service that i have recieved thus far!!