Telkom Mobile Pathethic Service

Item: Telkom
Rating: 1
Author: Zola M

I have a mobile (voice) contract plus a data contract with Telkom. Voice contract was taken around the 25th October 2016, wich makred November being the first month. the first debit order was to go off on the 15November 2016 for I have sat my debit orders for that day. That is the Day I get paid. Statement was sent to me my e-mail adress which amounted to over R4168.48. On the 15 December 2016, telkom only debited only R2000,00 of the total amount. On January 13, 2017. a debit order of R2000,00 went ofF from my account, then the follwing day 14 January, another debit of R2168.48 went off which made the total of R4168.48 which was due, paid in full. To my suprise on, on the 23rd of January I recieved a message from 8ta, informing me that service has been interapted, contact 8ta customer care. initially i thought it was a Joke, until I got stuck on the high way, then when I tried to make a call, its when got the information that my account has been blocked. It was about 9:30 pm on my way from the, dark on the High way. I tried to call their toll free number 081 180, I was shocked to discover that, the 081 180 service has also been blocked for my number. So how am I supossed to speak to them and make enquiries. Following day I had to use a different MTN number to call the 081 180 service. thats how I managed to get through to them. The question is if they value their customers, why do they block even their toll free enquiry number when they terminate the service, how in the world is one expected to make enquiries???. I was told by the lady whom I spoke to that my servive has been interupted because I have to pay the outstanding R2168.48 to be reconnected. I was like are you kidding me???, debit odder went through on the 14th and I am making the enquiry on the 24th, almost 10 days later. She told me the payment was still not reflecting, payment wich was done 10 days ago and there was no holidays inbetween. In December, debit oder went off on the 15th, on top of that we had a lot of holidays inbetween to make things worse, last year even 27th December was a holiday, plus they decided themselves to only debit R2000,00 from my account. I did not make that arrangement with them. They did not terminate the service. in January 2017 as early as the 23rd, they terminate my services when the full amount was paid 10 days ago, without any warning or try to reach me. after paying so much money for a mobile phone bill, commiting myself to the contract I have signed with them and yet im still inconvinienced like this. If this is anything to go by, that means my sercices will interupetd from month to month without any warning what so ever. This is utterly didgusting and unacceptable after paying so much money 10 to 15 days inadvance. I AM UTTERLY DISGUSTED WITH THEIR SERVICE, IT WOULD BE SO MUCH BETTER IF THEY CANCELL MY CONTRACT THEN I CAN LOOK FOR ANOTHER NETTWORK SERVICE PROVICE PRIVIDER

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