1 reviews | Active since Mar 2016
TELKOM MOBILE OVERCHARGING
My name is Gift Gxowa from Cape Town. I took out a Samsung Galaxy S6 Edge on contract with Telkom Mobile. The agreement was, I pay R649 per month and was promised that i won't pay any more that because the data and minutes are capped! It comes as a shock that the service provider broke their side of the contract. This month I got a bill of R997.80 .. I called telkom mobile to query this. The agent told me about a subscription of using more than what we agreed on the contract. I was never told about this, never aware, and never agreed to such. This is not just a violation of consumer rights. It's breach of contract, and **************** of its customers. I am highly disappointed and shocked. I think I will be changing networks.
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This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM222891
Regards
Luleka
Telkom Social Media Team
Best regards,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM222891
Regards
Luleka
Telkom Social Media Team
Best regards,
