Telkom Mobile overcharges me by more than R2000, and then suspends my service!!!

<p>This is a continuation of the review published on 02 February 2017 entitled "*********** Cancellation and Billing Staff!!!"</p> <p> </p> <p>The reason for the new review is that the situation with Telkom Mobile's billing and debit order department has worsened since the last review was published. After sending the last review I received an invoice from Telkom dated 01 February 2017, which reflected an amount due of R622.33 which seemed correct, but only to have my bank account debited on 15 February 2017 by R1,033.40. Where does that amount come from, also why am I being debited in the middle of the month when my debit order date is 28th of the month.</p> <p> </p> <p>Today I called Telkom directly to find out why my internet service has been suspended, despite an amount of R1,033.40 being debited from my account 2 days ago. I spoke to an agent called Lebogang Moseboa who told me that my account has been suspended and handed over to NuDebt debt department and that I should contact them directly to find out if they received my payment and that it would take 7 working days to reconnect me. Really 7 working days to reconnect Telkom, what age are you living in???? She gave me the following number for the Nu Debt department ***.</p> <p> </p> <p>I then contacted the NuDebt department directly and spoke to a lady by the name of Rita, who told me that she has no record of my account being handed over to Nu Debt for collection. I asked how was this possible because the reference number on some of my debit orders stated "NuDebt". She could not answer the question and told me that my account was suspended on 21 January 2017 because I did not pay my account. She said that I should call the Nu Debt Team Leader named Gareth on ********** . I tried calling that number numerous times today only to be answered by a call centre agent who stated that Gareth has stepped out from his desk. </p> <p> </p> <p>On one of the numerous times that I tried to call Gareth, I got through to a call centre agent called Diyitile, who again told me that Gareth was away from his desk. I asked her about my account suspension and she told me that Telkom had taken this account back, that is why she has no record it is no longer with Nu Debt. (Really? then were the hell is it?). I then questioned her about the debit orders going through my acccount with a Nu Debt reference and she indicated that she cannot assist me with this and that I need to call Telkom's specific debit order department on ********** 000.</p> <p> </p> <p>So I called ********** 000 and spoke to a lady called Henriette. I enquired about the debit orders running through my account midway through the month and my account being suspended. I provided her with one of the debit order reference numbers and she told me that this debit order was instructed by Telkom's Debit Order Office in Durban. She said that she cannot help me as she does not work for Telkom she works for a company called EasyDebit which has been contracted by Telkom to assist with facilitating debit order payments. She told me that I should called Telkom's Debit Order Office directly on ********** 106.</p> <p> </p> <p>Despite feeling like I have been sent from pillar to post on a wild goose chase. I tried calling ********** 106 about 4 times but have not gotten through to that number.</p> <p> </p> <p>In the meantime I did a reconciliation of all the debit orders that have gone through my bank account, since March 2016, and compared this to all the invoices I received from Telkom, as at 15 February 2017. The result is as follows: debit order payments made by me R14,407.23, versus the amount that I should have been billed which totalled R12,817.73. Therefore Telkom has overcharged me by R2,567.64 and have the audacity to suspend my account!!!!</p> <p> </p> <p>I have all the invoices and proof of payments to backup these numbers, all I need is a competent person from Telkom to look at this and sort it out and reconnect me to my internet service. Although after this incident I will never do business with Telkom again.</p>