Telkom Mobile only has contempt for clients

It defies the imagination how a company as large as Telkom Mobile is unable to resolve a simple billing issue, entirely of its own creation, in three months (an entire quarter!). Worse yet, it defies the imagination how this company doesn't see it fit to get back to the inconvenienced client, even after NINE separate attempts to contact them and have it resolved.<br> <br> In taking this long to resolve the issue, my account has been incorrectly billed another THREE times as the weeks and months drag on. A phone call from an unintelligible person working in the Billing department on 4 March confirmed that a refund was imminent, but three weeks later I'm left wondering why they called at all.<br> <br> It should perhaps be no surprise that the company who took SEVEN months to cancel a contract that ran its course should take this long to resolve a billing issue. Of course, the issue hasn't been resolved so there's no telling if Telkom will be breaking its own record of seven months to do ONE simple thing.<br> <br> Having received a new ID and passport during this time, Telkom Mobile is the one commercial entity that can confidently say it's more useless and uncaring than the Department of Home Affairs!