Telkom Mobile Online Shop - Do not join, Their customer Service is Pathetic

I am a new customer to Telkom Mobile and I regret agreeing to a new contract, signed up for a Samsung S8 and Wireless charger. I received the device last month however the wireless charger was not supp****. So I called the contact centre and spoke to an agent named Ayanda who advised me that there are no supervisors available when I asked for one. After I explained my situation, She said that my case would be escalated and I will get a call back within 48 Hours, I mean really 48 hours!

48 hours later, I have not received a call back from Telkom and when I try to call the sales number I have to wait at least 10mins before I get through to an agent only to be cut off on my 4th attempt I get through to an agent named Silendiwe who assured me that a manager by the name Shaneel will contact to resolve this so now again I have to wait.

This has been a painful experience and the QA department really needs to catch a wake up call as they do not seem to be doing their job properly.

Guys trust me when I say rather pay a bit more and go with Vodacom, I had been a loyal customer for years and never had an issue with them. Don't make the same mistake I did.