Telkom Mobile Online Sales Worst Ever!!!

<p>Hi</p> <p>I have ordered a Samsung J5 Prime for R189 via the website, on the 03 December 2016. The deal comes with the Samsung J5 Prime mobile, USB Drive and also a powerbank (Explained by the person who called me before confirmation of contract). I have recieved the Samsung J5 Prime and USB Drive on the 11 December 2016, but was not given the powerbank till date which is over 2 months now.</p> <p>I called the telkom customer care number on the 12 December 2016 and was put through various people until a lady help me and mentioned she had logged the query down, who informed me that I must use my ID number as reference when calling again and the powerbank will be delivered to me withing a week. I waited for 2 weeks and nothing has came to me, so I called again on the 29 Decmber 2016 and spoke to a lady named Nomsundo/Nomfundo Jwacu. Nomfundo Jwacu mentioned nothing was logged onto my name, or my id number which the previous lady said to use as a reference number. She (Nomfundo Jwacu) did a new query for me and informed me that I will get the Powerbank on the 03 January 2017.</p> <p>Nothing was recieved and I called again on the 09 January 2017 to find out whats the matter a lady named Concillia Mhlanga informed me that nothing was logged onto my name, or my id number which the previous lady said to use as a reference number. So she logged a query etc and waited.</p> <p>Nothing was recieved and I called again on the 11 January 2017 to find out whats the matter a lady named Hlengiwe Ngidi informed me that nothing was logged onto my name, or my id number which the previous lady said to use as a reference number. Also mentioning her team leader will call me by 4pm on the 11 January 2017 by till date no one has contacted me.</p> <p><br />I have called in again and spoke to Ntando Phalale on 17 January 2017 <br />she was checking stuff and logged things down, also mentioning the systems are slow she would call me back but not returned my call.</p> <p>A guy named Patrick called me on 24 January 2017, <br />And told me to fetch the power bank at the GreenStone Telkom Direct Store.<br />I went on Saturday the 28 January 2017 to collect the power bank and the lady who assisted me said that there was nothing listed for me to collect.<br />Also nothing was logged on the system (She said there would have been a red flag etc.)</p> <p>So please can someone help me<br />Please<br />Please<br />Please.</p> <p> </p> <p>Still no feedback Going 3 Months now.</p> <p> </p> <p>Trying to get managers email or Ceo's Email or contact details to tell them the **** service that they offer!!!!</p> <p> </p> <p> </p>