Hellopeter
Share Your Experience
BM
Bernice M

1 reviews | Active since Nov 2017

06 Apr 2018, 13:35

Telkom Mobile Online - Beyond Shocking Service

Telkom Mobile online is the worst service provider known to man, not to even mention the call centre 10213!! I app**** for a Telkom Freeme contract in December 2017, January 2018 a pro rata fee was deducted from my bank account, It is April and I still do not have a phone. I have lost track of the number of times I have phoned to follow up, to which I get told that someone will phone me back and nobody ever does. The excuses range from, not having stock, to not having the colour of the ordered phone, to not having the size phone, the previous person made a mistake and so on and so on. When I phoned 3 weeks ago, I was promised that I would have the phone in my hands by the following Wednesday like I said, that was 3 weeks ago. In desperation, I went to the local Telkom mobile store and was told that they have nothing to do with the Telkom Online crowd and is not able to assist us in any way and that if anything happens to the phone, not to even think of bringing it to the store! For the past few days, the no 10231 is not working, all you get is an engaged tone. I am fed up with this ridiculous service and want to cancel the contract with immediate effect and get my money back, but I'm am even unable to get that done!! Shocking Shocking Shocking!! JJ Van Der Meijden

0
Replies (1)
BM
Bernice M's update22 May 2018, 09:20
Reviewer Update
And what exactly have you done with that reference number?? Let me tell you, the same As I have, ignored it because it means ****** all! So on 23 April the phone finally arrives, Imagine our surprise after 4 months of fighting!! But the joy was short-lived, it is now 22 May and the sim has not been switched on yet. Another 50 phone calls and still have a useless phone!! I finally got hold of one of your managers, Tsepo Mo***et, on 12 May and he is as useless as the rest of your staff. Promised me on his mother's life the phone would work the next day, blah blah blah. You are pathetic as a business, it astounds me that so many people still use you. I'm dropping this phone off at the nearest Telkom branch and you will never see me walking through your doors again!!!! Just wait until fibre rolls out in our village, you will lose 2500 customers in 1 day, that I can assure you!