1 reviews | Active since Jul 2016

18 Jul 2016, 06:21

Telkom Mobile Online

<p>App**** for a phone contract online, but appears you need to wait 3 weeks before you receive the phone as they take a week to get back to you, a week to Debit your account, and another week to deliver the phone(Still waiting to get delivered, hopefully this will be soon). Was told over the phone it takes 5-7working days, but never informed me about the first debit and then another 5-7days for delivery) Will go in-store next time as in the past from different Service Providers you get the device the same day. You can really speed up on your delivery of the Device</p>

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Replies (2)
Telkom
Telkom's reply18 Jul 2016, 06:29
Official

Good day jp-veldtman

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

's update19 Jul 2016, 09:58
Reviewer Update

Thanks Telkom for trying to speed up the Service, but suggest you make use of a different Delivery Company as the company breaks your promises. They are blaming you for not adding the Company name, so they left the parcel at the cage. Nobody contacted me for anything and i know i gave you the correct info.