TELKOM MOBILE ON HOLIDAY??

<p>I have been a loyal customer of Telkom Mobile since 2014. Despite the bad signal in certain places I have always been happy with them until recently. In May 2016 I upgraded my cellphone contract online as all the stores NEVER seemed to have stock of any cellphones. During my telephonic conversation with a lady named Akhona I was assured that I would receive everything discussed via email regarding my upgrade. 2 days later I was very pleased to receive my cellphone via courier but still no email. No paper work was included in the delivery either. Now, 8 months later, my cellphone has a swollen battery and dies the moment I take it off charge. As you can imagine, this is EXTREMELY INCONVENIENT. Since I do not have any proof of purchase (which was supposed to be included in the email that I never received) I cannot take my phone into Samsung for repairs and a new battery will cost me about R700. I decided to go to my closest Telkom Mobile branch where I was met with disinterest and the words "I cannot help you if you didn't purchase it in this store". After argueing with the lady for a few minutes she agreed to phone Headoffice so that they can help me. I then had to hold on the line for about 15 min just to be told that they cannot find any record of my purchase and was advised to phone the sales department. I have phoned the sales department every single day for the last week and a half with absolutely no luck. Not even one of my calls have been answered. I feel like this is unacceptable as they didnt send me the agreeed upon documentation from the start and now it would seem that my only hope of getting my cellphone fixed will be if I cough up R700 which, in my opinion, is very unfair because why should I pay that amount because someone cannot do their job properly??</p>