Telkom mobile offers best deals at worst service

<p>Complaint ref: ********** 6</p> <p>I app**** for a mobile contract on the Telkom website on behalf of my wife. She received a call the following day confirming all the details and to arrange delivery for the device for the week after. The delivery day came and gone and there was no word from Telkom. Two weeks since the order had been placed, I contacted the sales department, and they had no sight of the order and couldn't explain what had happened. My wife was placed on hold so long she decided to hang up. So I used the contact option on the website (ref: [0][ ********** 6]Complaint) explaining the same scenario, I got an email shortly after from ********** It all look promising, I was asked to confirm details of the order and all sorts, the information was sent a sales team leader, in turn we should receive a call to finalize everything. We've been waiting since 21 July, following up in between to find when we can expect the call and no one can give a straight answer to a simple request. I do want the order to go through, I believe Telkom offers the best deal in this regard, it's worth to bare terrible customer service.</p>