Telkom Mobile - Not interested in Business

About a month ago I app**** for a mobile contract and phone from Telkom Mobile (online application) my app was approved and I was told that they will debit my account after 48 hrs, they did it the same day and the debit order was unpaid. I called them on numerous occasions to give them an alternative bank acc number, the first time I was told that the person the dealt with me will call me (Not happened) I logged a call back in the internet and was called eventually. The lady told me that I can go to a branch with my ID and proof of residence and they will release the handset. Once again this was incorrect, the branch refused point blank to assist without bank statements, payslip, id and proof of residence before they will assist me, even though this was approved ALREADY Eventually I got hold of Telkom Mobile on Friday and asked them to debit my bank account and deliver the handset, was promised it will be done on Monday... Still no debit and no mobile, and it is a week ago. Clearly they are not interested in business, one can only wonder the reason for not being prepared to assist me online and at the Westgate Branch