Telkom mobile not fulfilling on their part of the contract

<p>The facts of this case are:</p> <p> </p> <p>1. 17 November app**** for the contract and it was granted, I received the device.</p> <p>2. No calls could be received or made until 23 November 2016, this means that after 6 days since I subscribed I was not able to make any calls. I reported the problem on 21 November 2016. This contract is for my daughter who lives in Cape Town, this is my only means of communication to her. If she is in an emergency situation she needs to be able make a phone call.</p> <p>3. Calls can still not be received or made – this is not only from Vodacom numbers, I tried from my Telkom landline and from my cell phone, which is MTM (The Telkom assistant who did the sale also confirmed again today, 28 November 2016 that she tried to phone my daughter and the call failed)</p> <p>4. I have requested Telkom to please cool-off this transaction. Their reply to this request was that it will cost R12 800. I have asked for a manager to contact me and have not had any reaction to my request, I am still waiting, since 24 November.</p> <p>5. I do not want to do business with Telkom after this bad experience, which is a pity, because the sales process / on boarding process was a very pleasant experience, but it seems that after the sales is concluded you are just another person that can beg for your problems to go away.</p> <p> </p> <p>In my opinion this is not a fair transaction as I am being penalised for Telkom’s inability to fulfil on their part of the contract. I also view this as a ‘cool-of’ rather than a cancellation. I am paying for a service that I do not receive, what does this mean – do I now have to incur additional costs at another service provider that can provide the service??? If I used this phone for business purposes I would have incurred exponential losses – being without a phone for more than a week and a half can easily put you out of business.</p>