1 reviews | Active since Mar 2014
Telkom mobile not cancelling old contract
I find it extremely shocking that despite over 10 emails cancelling my contract that expired months before that Telkom have not cancelled my contract as request and are still taking payment for something i no longer wanted.<br> <br> My original request was sent in May 2015 as request over the phone. Despite many emails i have yet to receive 1 response.<br> <br> I have also since been in store 3 times and each time they have confirmed that cancellation had been received and activated. How then since my last visit is it that i have had 2 months deducted from my account.<br> <br> I have tried again twice this month and demand a refund of the money taken. Surely this is ********.<br> <br> I have emailed all the below accounts together since i started this joke !!<br> <br> [Email Removed] [Email Removed] [Email Removed] [Email Removed] [Email Removed]
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133870.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133870.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
