RP
RYDEN P
1 reviews | Active since May 2014
17 Sept 2015, 16:00
Telkom Mobile not cancelling my contracts
Called for contract cancellation 3 times as my contract period is up for two (2) of my telkom mobile contracts. The call center transferred me to +-4 departments yet nobody assisted me.<br> <br> I have been to the Cresta branch, yet they told me to phone the call centre. This is unacceptable as I am being charged for a service that I do not want anymore.<br> <br> Please someone sort out my contract issue ASAP. If a debit order goes through I will return this at the bank.
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Replies (1)Telkom's replyOfficial
17 Sept 2015, 18:35Hello Ryden,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM146733.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM146733.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Telkom's reply17 Sept 2015, 18:35
Official
Hello Ryden,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM146733.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM146733.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
