MN
Mark N
1 reviews | Active since Jan 2013
01 Mar 2016, 11:38
Telkom Mobile not cancelling my contract
Hi There<br> <br> I have been struggling for more than a month now to get my contract cancelled with Telkom Mobile. My contract expired end of Feb 2016. I have sent a formal Telkom Mobile Cancellation form on 25 Jan 2016 through and have been following up since then. I can see that my request has been ignored since my contract is still active today. I am actively holding the line for more than 2 hours already to get through (081 180). Please urgently contact me and explain to me what is going on.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
01 Mar 2016, 13:16Hello moose88,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM207116
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM207116
Regards
Luleka
Telkom Social Media Team
Telkom's reply01 Mar 2016, 13:16
Official
Hello moose88,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM207116
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM207116
Regards
Luleka
Telkom Social Media Team