Telkom Mobile Northing - Avoid at all costs

I've upgraded my Telkom mobile line a month ago. They first gave me an OPPO phone which did not work as the security on the phone was to weak and did not have all the settings for my company software. I did not make one phone call on it and took it very nicely back to Telkom Mobile Northgate the next morning. They said they will send it back for a credit. Cleo the woman I was dealing with was not up to speed on any of the packages or phone specs. I said then give me the best phone you have and it was then the Samsung S22 Ultra on an infinity package for R898 per month. My second line on my old contract was thrown into the system, never to be recovered as Cleo did not know that on a Infinity plan you can not have a extra sim. I had lost that number with all the second OATH sms linked on that number. A massive problem in my life. End of last month I got billed just under R14,000. The person made a new contract open under my extra sms number and closed it. I've have been charged contract cancelation for a phone I don't have nor a contract I have or used. She also open another contract and charged me for that subscription as well. I reverted the R14,000 at the bank. Yesterday they billed me again R10,000. Today my line was suspended. I was at the Telkom shop end of last month and they promised me they will fix everything. Nothing has been done and they keep on charging me. They gone fix this as, They not gone list me as a bad payer and then use the hardware for themselves.I'm trying my best to phone Telkom but there PABX system been saying for the past 2 months. A technical error occurred please phone back later. The WhatsApp response I get is, "Because of your high outstanding balance we advise you to speak to a service adviser. Well, I phone them and they put me on hold and then hang up and pass me through to the survey. WAS YOUR CALL RESOLVED!!!!!!!!!!!!!