Telkom mobile Northgate - not answering phones.

Telkom Northgate - No one is answering the phones there. I am waiting for more than a week to have my old number ported. 30 -07-2018 - I was promised that I would receive an sms that would activate the port. This was the last time someone answered the phone there. No sms came through. 03-08-2018 someone eventually answered the phone and said their system is offline, and that she would get back to me. No one got back to me. 07-08-2018 - still no one answers the phones, I tried multiple times for a week.