1 reviews | Active since May 2016

06 Sept 2016, 09:54

Telkom Mobile Northgate did not port my number

<p>I signed up with Telkom Mobile Northgate mall specifically with the instruction to port my number, but Mantsha never ported my number as it failed to port and she did not follow up nor did she reply to any of my emails when i raised concern.... AS a result I had to spend an hour on the phone with Telkom contact centre and Vodacome contact centre... Telkom request new port and told me to phone Vodacom to accept however Vodacom told me I have to go into a shop to resolve... this is so annoying.. I am very update at Mantsha. I will return my telkom phone and box tomorrow and Telkom should cancel my agreement. You are in breach as porting was part of the agreement.</p>

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Replies (1)
Telkom
Telkom's reply06 Sept 2016, 10:45
Official

Thank you for taking our call.


Please be advised that we have sent your porting request, we will look at the matter and provide you with feedback.


We really do apologize for any inconvenience caused to you.

Your reference number is: ********** 7

Regards

Telkom Social Media Team

Launa Molapo